Privacy Policy

Last Updated: April 03, 2025

California Privacy Notice: If you are a California resident, please see the California Privacy Rights section for additional information about your rights under California law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

1. Introduction

Sous Chef ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This Privacy Policy applies to information we collect when you use our website and services, or otherwise interact with us. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

Personal information is data that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked with a particular consumer or household. We may collect the following categories of personal information:

Identifiers such as name, email address, postal address, unique personal identifier, online identifier, IP address, account name, or other similar identifiers
Customer Records Information such as telephone number, billing and shipping address, and payment information
Commercial Information such as recipes saved, recipe imports, pantry items, and other products or services purchased or considered
Internet Activity Information such as browsing history, search history, and information regarding your interaction with our website or advertisements
Geolocation Data such as physical location or movements
Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences and characteristics

Sensitive Personal Information

We may collect the following categories of sensitive personal information:

Account login credentials (username and password)
Payment card information (processed through our secure payment processor)

Sources of Personal Information

We obtain the personal information listed above from the following sources:

Directly from you when you provide it to us, such as when you register for an account, save a recipe, add items to your pantry, or import recipes
Automatically or indirectly from your device or browser when you use our website, such as IP address, browser type, and pages visited
From third-party websites when you import recipes using our import feature

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

Provide, maintain, and improve our services
Process and complete transactions, and send related information including confirmations
Create and maintain your account
Send you technical notices, updates, security alerts, and support and administrative messages
Respond to your comments, questions, and requests
Provide customer service and support
Communicate with you about products, services, offers, and events, and provide other news or information about us
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect our rights and property
Personalize your experience by providing content or features that match your profile and interests
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
Link or combine with information we get from others to help understand your needs and provide you with better service
Carry out any other purpose described to you at the time the information was collected

4. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Protection of Rights: We may disclose your information to protect the rights, property, or safety of Sous Chef, our users, or others.

We do not sell or share your personal information with third parties for their direct marketing purposes.

5. Cookies and Tracking Technologies

We and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our services.

We use the following types of cookies:

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

6. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information, including safeguards designed to protect your personal information from accidental loss, theft, misuse, and unauthorized access.

However, please be aware that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Your Choices

You have certain choices about how we use your personal information:

Account Information: You may update, correct, or delete your account information at any time by logging into your account or contacting us.
Marketing Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies.

9. California Privacy Rights

If you are a California resident, California law provides you with specific rights regarding your personal information, including the right to know about personal information collected, disclosed, or sold; the right to request deletion of your personal information; the right to opt-out of the sale of your personal information; the right to correct inaccurate personal information; and the right to limit the use and disclosure of sensitive personal information.

Right to Know

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months. Once we receive and verify your request, we will disclose to you:

The categories of personal information we collected about you
The categories of sources for the personal information we collected about you
Our business or commercial purpose for collecting or selling that personal information
The categories of third parties with whom we share that personal information
The specific pieces of personal information we collected about you
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information as defined by California law. However, if we did sell or share your personal information, you would have the right to direct us to not sell or share your personal information at any time.

Right to Correct

You have the right to request correction of inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information. Once we receive and verify your request, we will use commercially reasonable efforts to correct the inaccurate personal information.

Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right to direct us to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer.

Exercising Your California Privacy Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either:

Emailing us at [email protected]
Calling us at 1-800-SOUS-CHEF

Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

Response Timing and Format

We will acknowledge receipt of your request within 10 business days and will respond to a verifiable consumer request within 45 calendar days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

Non-Discrimination

We will not discriminate against you for exercising any of your California privacy rights. Unless permitted by law, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: 1-800-SOUS-CHEF
Mail: Sous Chef Privacy Team, 123 Kitchen Lane, San Francisco, CA 94110